Contact Purplle Customer Service
How to Reach a Person at Purplle
Verified Contact Information
Customer Service:
-
+91 986 799 2678
Customer Service:
customercare@purplle.com
grievanceid@purplle.com
Privacy Inquiries
legalid@purplle.com
Purplle Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Purplle Phone Number
+91 986 799 2678
Most Popular Purplle Email Address
customercare@purplle.com
Issue Resolution Rate
Low (18% reported full resolution)
Contact Method Distribution
32% phone, 68% email
Common Reasons for Contact
Product/ service, refund, shipping and delivery
Prepare before the call to Purplle
Nothing, order id or tracking number or first and last name
Purplle Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Purplle Phone Number | +91 986 799 2678 |
| Most Popular Purplle Email Address | customercare@purplle.com |
| Issue Resolution Rate | Low (18% reported full resolution) |
| Contact Method Distribution | 32% phone, 68% email |
| Common Reasons for Contact | Product/ service, refund, shipping and delivery |
| Prepare before the call to Purplle | Nothing, order id or tracking number or first and last name |
Contact Information
Purplle Website:
Purplle Help Center:
Corporate Office Address:
Purplle
Raheja Plaza, LBS Marg, Ghatkopar West
Mumbai,
Maharashtra
400086
India
Other Info (opening hours):
Hours:
Monday - Saturday: 9:00am - 7:00pm
Summary of Purplle Customer Service Calls
8.2K
TOTAL
CALLS
CALLS
00:00
AVG CALL
DURATION
DURATION
18%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Purplle?
Shipping and Delivery Question:
- “Delivery delay”
- “Due to delayed order”
- “Delivery issue”
Product/ Service Question:
- “Complaints”
- “Product order”
- “Our product is not delivered”
Refund Question:
- “I didn't got my refund”
- “Plz refund my money”
- “Queries regarding refund”
Return/ Replace Question:
- “Return order”
- “Return option has an error”
- “Return the product”
Request for Information Question:
- “Order related”
- “Related to order”
- “Adresss confirm”
Payments and Charges Question:
- “Amount refund issue”
- “Payment done but product not ordered”
- “Payments is over but I can't not receive”
Activation/ Cancellation Question:
- “Need to cancel my order”
- “Order cancellation”
- “I want to cancel my order”
Account Question:
- “My account is delete”
- “Mara pincode sa jharsuguda kaisa show ho Raha hai”
- “Missing elite membership gift which I already had paid”
Staff Question:
- “Staff behavior”
- “Dissatisfied with the service”
- “Your staff”
Website/ Application Question:
- “The purple app said that order received to my address but I didn't received any order and also I did online payment what can I do”
- “I have ordered the items in purple app through prepaid on 2/6/2026 but have not received my parcel yet”
- “This app is send me used and dublicate product and Maine bahut baar return request raise baar baar reject kar rahe koi reason bhi nai de rahe”
Employment Question:
- “Pls Job Application Request”
- “For job”
- “Job”
Cards Question:
- “For elite card purpose”
Other Question:
- “72788 4****”
- “Do not seen my track order in app”
- “Order not showing on app”
Compare Purplle Customer Service To
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Purplle