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This week the number of Purplle customer service requests is much higher than usual.

Contact Purplle Customer Service

Purplle Phone Numbers and Emails

Customer Service:

  • +91 922 330 0222
Send Message

Purplle Emails:

Customer Service
grievanceid@purplle.com
Privacy Inquiries
Is this your business?

Purplle Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Purplle Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    89% phone 11% email
  • The best phone number to call Purplle is 919223300222.

  • The longest wait times are on Friday, while the shortest are on Sunday.

  • Be prepared for the call as Purplle may ask you for the following information to identify you as a customer: order id or tracking no or first and last name.

View full overview ›
PissedConsumer Club

Contact Information

Purplle Website:

Purplle Help Center:

Corporate Office Address:

Purplle
Raheja Plaza, LBS Marg, Ghatkopar West
Mumbai, Maharashtra 400086
India

Purplle Customer Service Reviews

1.4 / 5
Bad
Simran R Vjs
Very bad..as my problem...otherwise it will good when he solve return issues

Purpplle should pay attention to his customer service, he should work with the help of the customer to solve all his issues as soon as possible ... If he continues to ignore such a customer, then one day no one will use this opinion...Because this customer service specially return service is bad ...

If the company has to be best, then company work to be good in conditions. Pls solve the Customers all of their problemClapping
Otherwise, you will have to regret it after

Kit Kdb
Refund issue
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Reflecting that refund received but I have not received any refund and customer service also not good , very poor

Guest-6675096
Very bad experience I do not return the product. I had bought foundation but it did not match my skin tone so I did not return it.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

The company's customer care people also do not talk to me properly. And he talks in great anger,I had ordered for the first time. Very bad experience.
I have requested to return my product many times but every return was rejected.

Shital K Dur
Delayed delivery
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I have ordered the product on 21 May 2025 and from that day it's continuously postponed my delivery date to the next day I'm not sure they will deliver my product or not. I'm very upset with this purple delivery service, I want my delivery today itself or else please cancel my order and also they have very poor customer care service please work on your poor service.

Summary of Purplle Customer Service Calls

3.9K TOTAL
CALLS
00:00 AVG CALL
DURATION
22% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Purplle?

Shipping and Delivery Question:

  • “I didn't get my refund amount”
  • “I didn't get my refund”
  • “Order not delivered”

Product/ Service Question:

  • “Product issue”
  • “Product delivery issue”
  • “I not satisfied your product”

Refund Question:

  • “Refund issue”
  • “I want my refund”
  • “Refund”

Request for Information Question:

  • “To know about my refund process”
  • “Status updating”
  • “I need to know about the shipping details... time”

Return/ Replace Question:

  • “Return request”
  • “I return only one product not all products”
  • “Return product cannot recieved”

Payments and Charges Question:

  • “Payment failure”
  • “Payment”
  • “My money is debited but order not confirmed”

Activation/ Cancellation Question:

  • “Cancellation of product”
  • “My order cancel but my amount return for me not”
  • “Cancel my order”

Account Question:

  • “Not showing elite membership coupon and free gifts”
  • “I m not getting benifits of elite membership”
  • “Deduction of money from account”

Staff Question:

  • “I need tlk customer service”
  • “Customer service”
  • “Unprofessionall and Pethatic Services”

Website/ Application Question:

  • “App is not working”
  • “My purple app delivery order is delayed this reason”
  • “App is not opening getting error something went wrong from 2 days”

Employment Question:

  • “Job”

Cards Question:

  • “For elite card purpose”

Other Question:

  • “Were is my order”
  • “Cod issues”
  • “My order is not receiving to me...”

Compare Purplle Customer Service To

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