Purplle

I am absolutely disgusted by the pathetic experience I have had with Purplle.

I placed Order #*** expecting genuine cosmetic products. Instead, I received products that were clearly defective.

The lipstick was completely dried out, unusable, and looked like an old product that should never have been shipped to any customer. The overall condition of the products is unacceptable for a company that claims to sell beauty products.

What is even more shocking is your customer service.

I submitted a return request immediately after receiving the order. I did not even use the products because they were already damaged. I attached clear photographs as evidence.

Yet, instead of taking responsibility for sending defective products, your team simply rejected my return request.

This is not customer service. This is a complete failure of accountability.

It honestly feels like Purplle's policy is to sell defective products and then hide behind automatic return rejections so customers are forced to keep products that are unfit for use. If that's the way you choose to conduct business, then customers deserve to know exactly what kind of company they are dealing with.

Let me make one thing very clear:

This is no longer about the money. It is about trust.

You have completely broken the trust I placed in your company.

Customers shop on Purplle believing they will receive authentic, usable products and that if something goes wrong, the company will stand behind them.

Instead, I received defective products and was treated as though my complaint was meaningless, despite providing undeniable proof.

Your handling of this issue has been disgraceful.

If this matter is not resolved immediately with a full refund, I will escalate this further by:

Filing a formal complaint with the National Consumer Helpline and the Consumer Commission.

Posting my entire experience, along with photographs and screenshots of your rejection, across social media platforms and consumer forums.

Sharing this experience publicly so other customers are aware of how Purplle treats genuine complaints.

A company earns customers through trust but loses them through arrogance and negligence. Your team has demonstrated both.

I expect an immediate reversal of your decision, a full refund, and an explanation as to why a legitimate complaint supported by photographic evidence was rejected.

I am waiting for your prompt response.

For damaged product

Subject: Return request for damaged item order ID 10472****

Respected Purplle team,

I received my order today, but the product was damaged. The outer box was torn and the item inside was leaking/broken. The product is unused and in original packaging. I have attached unboxing photos and a video as proof. As per Purplle's return policy, damaged items are eligible for return within 48 hours. Kindly approve my return request and schedule a pickup at the earliest. Please process the refund to my Purplle wallet once the pickup is done. Hope for a quick resolution.

Thank you,

Bhavana

*2. For wrong item received*

Subject: Wrong product received order ID 10472****

Hello Purplle team,

I ordered [Product vega hair straightener] but received [another product] instead. The product is sealed and unused. I am attaching photos of the invoice and the item received for your reference. This seems to be a packing error. Please initiate a return for the incorrect item and arrange pickup. I request you to either send the correct product or process a full refund to my original payment method. Kindly confirm the return pickup date soon as the 7-day window is limited.

Regards,

Bhavana

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*3. For expired/near-expiry product*

Subject: Expired product received order ID #XXXXX

Dear Purplle team,

I received my order today, but the product is already expired/very close to expiry. Mfg date: XX/XX/XXXX, exp date: XX/XX/XXXX. It is not safe or usable for me. Being a skincare/makeup item, I cannot use it past expiry due to hygiene reasons. The product is sealed and unused. I have attached a clear photo of the expiry date. Please arrange an urgent return pickup and refund the amount to my Purplle wallet. Request you to check expiry dates before dispatch in the future.

Thanks,

Bhavana

*Quick tip*: If the app's reason box is small, just write: Received damaged/expired item. Unused & sealed. Request return. Order #XXXX. Photos do the main talking.

Tell me which issue you have, I'll make an exact 100-word one for you.

To: ***

Subject: Urgent: Elite Membership Gift Missing from Order - [202**************]

Dear Purplle Support Team,

I am writing regarding my recent order under my Elite Membership. My order details are below:

Order ID: [***]

Registered Phone Number: [***]

Registered Email ID: [***]

I ordered two items and also paid an additional 199 for the Elite free gift (which is worth 399). My package arrived via Cash on Delivery (COD), and the label on the box showed a total of 541 for the two items, which I have successfully paid to the delivery agent. However, the 199 Elite gift was completely missing from the package.

Since I have already paid for my items and want the benefits of my Elite membership, please resolve this immediately. I request you to either:

Ship my Elite membership gift to my address immediately, or

Refund the 199 to my account if the gift is out of stock.

I have attached a photo of the delivery box showing the 541 label for your reference. Please look into this urgently and confirm the status.

Regards,

[***]

[914890****]

I ordered on 21st May 2026. Firstly, it was showing that the parcel would be delivered by the next day but was delayed by one day.

So, on the next day, it showed in the app that it's out for delivery. I was eagerly waiting with my phone as the delivery partner could call me, but he didn't. One call came. I took the call, but nobody replied, and the call was disconnected after 10 seconds.

I called back, but he didn't reply and rejected the call. At night, I got a message that the delivery was cancelled due to my unreachable number. I was trying continuously to contact the team to inform them that the delivery partner is a liar and is intentionally rejecting the parcel for delivery. This is harassment.

I will not purchase anything from Purplle next time. If you can't look into this matter and deliver the parcel by today, kindly cancel it and refund my money.

Hii, I bought a dermdoc face wash and face serum from purple shop in ***, ***, ***. I bought these products on 17/05/2026.The staff Strongly recommended me to take these products and these are very good.

But I told them my face is very sensitive and previously my skin was acne prone and i used plix products it was make miracle for my skin my skin become clear and i repeatedly told them my skin is very very sensitive is there any problem will occurs i should came back the shop. But they are assuare me that there is no problem with dermdoc. Now i have allergic reaction.

I am very unsatisfied.I need my 3/4 of my cash or another product. The staff told me that receipt will send me through message but not received yet.Please consider this as a complaint.